FAQ's

What is the quality of your shirts?

We use only the finest cotton.tees! Some are heavy duty cotton while others are lighter breathable cotton. Check out the listing for more information. 

 

How do you sizes run?

We use unisex sizes which are great for both men and women..  Each item has a size chart in the image section.  Our shirts run true to size.  

 

Why are some of your shirts only available in black?

Some images will not show up on light colored shirts.  They are specifically made to look great on darker colors.

 

What type of images do you use? 

Our image are screen printed or direct to garment printed.  

All of our images are officially licensed we well. 

 

Why are some of your shirts not available in small sizes?

Some of our screen printed images are too large to fit on smaller shirts.  We want all of our items to look great and not forced or crammed on a shirt. 

 

Do you offer frequent buyer discounts?

Yes!  We have a rewards program.  Points are earned by making a purchase, sharing our information on social media, etc..  Be sure and click the link at the bottom right-hand side of your screen that says "Reward Program" for more information. 

Points earned can be used for ANY items in our store.

 

Where do your items come from? 

All of our items are created here at our shop in Lewisville, Texas. We do have suppliers around the country who ship some of our items as well. So do not be alarmed if you place an order for multiple items and receive them separately. 

 

What is the turnaround time for an item to be shipped?

Wicked Art - We do try to keep at least one of each item on hand.  However, more popular items are made to order.  It typically takes us 7 to 10 working days to complete a metal piece. 

T-shirts - We typically ship out all clothing items within 3 to 5 working days.

Covid-19 update: 

Due to the extra care and safety we are trying to achieve during this time, shipping times may a few days longer.  Once your item ships you will be contacted with your tracking information. 

 

How long will it take for me to receive my item?

It depends on which form of shipping you choose.  We use USPS for most shipments and FedEx for larger metal art items. 

Shipping charges for all t-shirts, tank tops and onesies is $4.95 and all orders placed over $60 is free shipping.  These items are sent out USPS Ground. 

Upon entering your email address when ordering, we will email you with your tracking number.

 

Do you do custom orders?

Yes! Contact us at support@creepyteefactory.com to get more information on custom or bulk orders. Minimums apply. 

 

Do you accept new art from artists?

Yes!  We are always looking for new artists and would love to look at your portfolio.  Send all inquiries and sample art to kblack@creepyteefactory.com.  You will receive a return email from us typically within 24 hours. 

 

Will you sell items in bulk and/or do you offer wholesale pricing?

Short answer is Yes!  There are minimums.  Please contact us at kblack@creepyteefactory.com or 214-995-8159 for more information.

 

What type of metal do you use in your metal artwork? 

16 gauge cold rolled steel. Items are limited quantities as we are fazing out our metal art section.  If you see something you like, get it quick. 

 

How do you create your metal art pieces?

We use a CNC Plasma Torch to cut all of our pieces.  We use PlasmaCam software to design our pieces.  

  

What are you masks and/or props made of?

All of our masks are made from the highest quality latex.  These are not the cheapie masks that are available at your garden variety big box stores.

Be sure and visit the descriptions of each item. 

 

What is your return policy?

Quality products are very important to us.  Therefore, all of our products are inspected by 2 team members before they are sent to you.  We also want you to be as excited upon receiving your item as you were when you ordered it.  If for some reason you are not pleased with your purchase, contact us and we will make every effort to make it right.

Contact us at support@creepyteefactory.com.

Please See our Shipping & Returns policy in the footer of our website for more information on returns.  

 

Have more questions or need help? 

Feel free to contact us at support@creepyteefactory.com or by phone at 214-995-8159.  Or fill out your information on the Contact Us Page.